FireCA Support

Contact Support

Email is the fastest way to reach FireCA support. Please include your device type, app version if available, and a short description of what you were trying to do when the issue happened.

We aim to respond to support inquiries within 5 business days.

Getting Started

FireCA is a Canadian retirement planning app for estimating financial independence progress, retirement spending, tax-aware drawdowns, CPP/QPP, OAS, registered accounts, taxable accounts, pensions, and household scenarios.

• Use the setup flow to enter your household, income, assets, debts, spending, and retirement assumptions.
• Review the charts and scenario results after changing major assumptions such as retirement age, returns, or spending.
• Use export features to keep your own backup before moving devices, clearing app data, or reinstalling.

Data and Backups

FireCA is local-first. Your financial planning inputs are stored on your own device or browser storage. FireCA does not require an account and does not operate a server-side database for your financial planning values.

To keep a copy of your plan, use the app's export or share options. Keep exported files and full share links private because they may contain sensitive financial assumptions or planning data.

Purchases and Unlocks

Some FireCA features may be unlocked through in-app purchases. Purchases on iPhone or iPad are handled by Apple through the App Store.

• If a purchased feature does not appear unlocked, close and reopen FireCA.
• Confirm you are using the same Apple ID that made the purchase.
• Use any available restore purchase option in the app if shown.
• For billing, receipt, refund, or Apple ID issues, use Apple's App Store purchase support.

If the issue continues, contact FireCA support with the device type, approximate purchase date, and which feature is not unlocking. Do not email full credit card numbers or other payment secrets.

Common Fixes

The app is not loading or seems stuck

• Close FireCA fully and reopen it.
• Confirm your device has enough free storage.
• Install the latest FireCA update from the App Store when available.
• Restart your device if the problem persists.

My results changed after editing assumptions

FireCA recalculates projections from your inputs. Small changes to returns, inflation, spending, retirement age, benefits, and account balances can produce large long-term changes. Review the changed assumptions and compare scenarios before relying on a result.

I lost my plan data

Because FireCA stores planning data locally, support cannot recover a plan unless you have an exported backup or share file. Import your latest backup if one is available.

Privacy

FireCA is designed so your financial planning inputs stay local to your device. The app may use third-party services for analytics, advertising, purchases, and diagnostics as described in the privacy policy.

Read the full FireCA Privacy Policy for current details.

Financial Disclaimer

FireCA is an educational planning tool. It provides estimates based on your inputs and assumptions, but it is not financial, tax, legal, accounting, or investment advice. Consult a qualified professional before making major investment, tax, or retirement decisions.